Responsible Gambling at Ricky Casino
Gambling is meant to be entertainment with a price tag attached. When the price tag stops being acceptable, the tools on this page give you ways to step back — by yourself, with a counsellor, or with help from a regulator-run register that no operator can override. Three moments matter most: before you deposit, after a session, and after a loss that stung more than you expected. We've built the controls around those moments.
Setting a Limit Before You Deposit
Open the cashier and you'll see a Limits tab next to the deposit form. From there you can cap how much money lands in your wallet over a rolling day, week or month. Pick a number you'd be comfortable losing in full. Limits raise on a 24-hour delay (so you can't impulsively double them mid-session) but decrease instantly. A single-bet cap is also available — useful on high-volatility pokies where one spin can punch through a daily plan in seconds.
Limits That Catch You Mid-Session
Three controls operate during play rather than at deposit. The session-time limit closes the lobby automatically once you've been logged in for the number of minutes you set. The reality-check pop-up interrupts every 30, 60 or 90 minutes with a summary of how long you've been on and what your net P&L has been — chosen by you at the same screen. The loss limit ends the session the moment cumulative losses cross a threshold, regardless of remaining wallet balance. All three are free, take seconds to set, and persist across sessions.
Time-Out and Cool-Off
If you need a pause rather than a permanent break, a time-out is the right tool. Pick a window — 24 hours, 7 days, 30 days, or up to 6 weeks — and the account locks for that period. No promotional emails, no SMS, no in-app nudges land during the cool-off. The account reopens automatically when the window closes; you don't have to do anything. Most punters who use this tool do it once and never again — it tends to break the streak that was forming.
Self-Exclusion and BetStop
For longer breaks there are two paths. The first is operator-level self-exclusion: a request to us closes the account from six months up to permanently, and any duplicate account opened under the same identity is closed on detection. The second is BetStop — the National Self-Exclusion Register, mandated under Australian Federal legislation since 2023. Registering with BetStop prevents you from holding an account with any licensed Australian online gambling provider, not just Ricky. You can sign up at betstop.gov.au for periods from three months to lifetime. Once on the register, marketing from operators must stop within hours.
Spotting the Warning Signs
Watch for these in yourself or in someone close to you:
- Chasing losses with deposits you didn't plan for.
- Hiding the amount or frequency of play from family.
- Borrowing — from cards, mates or short-term lenders — to keep playing.
- Feeling restless, irritated or low when not playing.
- Cancelling plans or skipping work because of a session.
Any one of these is a reason to use a tool above. Two or more is a reason to ring a helpline.
Australian Help Lines and Counselling
If gambling is affecting your finances, relationships or mental health, free confidential help is available across Australia. None of these services need an account, a referral, or a credit card.
- Gambling Help Online — gamblinghelponline.org.au — 24/7 web chat, phone counselling, peer-support forum.
- Gambling Help Line — 1800 858 858 (free, 24/7, all states).
- Lifeline — 13 11 14 — crisis support for anyone in distress, including financial.
- Gambler's Help — state-funded services in VIC and TAS.
- GambleAware NSW — counselling and financial support for residents of New South Wales.
Help for Family and Friends
You don't have to be the person gambling to use these services. The same helplines support partners, parents, kids and mates. Gambling Help Online's family-and-friends pathway is a good first call — they'll talk through how to raise the conversation without forcing a confrontation.